Privacy Policy

Who is responsible for your data

Dr. Homeopathy Nutrition & Homeopathic Center – Sole Proprietorship L.L.C., licence CN-4632164, 105 Khalifa Bin Zayed The First St, Al Hisn, Abu Dhabi, is responsible for the personal data described here. For any question about your data, write to info@drhomeopathyfactory.com.

What data we collect

This website has no accounts and no forms, and it does not ask you for personal data.

When you order or contact us by WhatsApp, phone or email, we receive what you send us: usually your name, phone number, delivery address, the products you order and your messages. When the Queen Chocola app launches, this policy will describe the details the app asks for.

How we use your data

We use your details only to confirm, prepare and deliver your order, to arrange payment, to answer your questions and to keep the records the law requires. We do not sell your data, and we do not send you marketing messages unless you agree to them.

Who we share it with

We share your details only with those who help us complete your order: the delivery company that brings it to you and, when you pay online, the payment provider. Messages you send us on WhatsApp pass through WhatsApp, under WhatsApp’s own privacy policy. We also share data when the law requires it.

Delivery company and payment provider: [TO CONFIRM: names of the courier and payment provider]

How long we keep it

We keep order and invoice records for five years, as UAE VAT law requires for tax records. Other messages and contact details are kept only as long as we need them to serve you, and then deleted.

Your rights

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you can ask to see the data we hold about you, to correct it, to have it deleted, or to stop us using it. Write to info@drhomeopathyfactory.com. We answer within 30 days.

Cookies and tracking

This website uses no cookies, no analytics and no advertising trackers. It keeps one note in your browser for the length of your visit, so that the home page’s opening animation does not play twice. Your Queen Chocola order stays on the page until you send it, and is not stored.

Keeping your data safe

Only the staff who handle your order see your details. This website runs over a secure (HTTPS) connection and sends nothing about you to anyone else.

Data outside the UAE

WhatsApp and email services may keep messages on servers outside the UAE. We use them only to handle your order, as UAE data protection law allows.

Children

Ordering is for adults. We do not knowingly collect data from children under 18. If a child has sent us personal data, contact us and we will delete it.

Changes to this policy

If we change this policy, we update the date at the foot of this page, and we announce important changes on this website.

How to contact us

Email info@drhomeopathyfactory.com · Phone and WhatsApp +971 52 723 3362