Terms & Conditions

Who we are

This website is run by Dr. Homeopathy Nutrition & Homeopathic Center – Sole Proprietorship L.L.C., licence CN-4632164, 105 Khalifa Bin Zayed The First St, Al Hisn, Abu Dhabi.

Using this website

You may use this website to learn about us and our brands and to order Queen Chocola. Its text, photos, logos and designs belong to us or are used with permission: please do not copy them for commercial use without our written consent. Product photos show how a product is served; the packaging you receive may differ.

Orders

Choosing bars on the Queen Chocola page and pressing “Send order on WhatsApp” sends us an order request. An order is accepted only when we confirm it to you on WhatsApp, with the total, the delivery and the payment details. If a product is not available, we tell you before we confirm.

Prices and payment

Prices are in UAE dirhams (AED) and include 5% VAT. We confirm the amount and the way to pay with you before delivery.

Ways to pay: [TO CONFIRM: payment methods]

Delivery and returns

Delivery, returns and refunds are described on our Delivery & Refunds page, linked at the foot of every page.

Allergies and liability

We describe our products with care. Please read the ingredients and allergen information on the pack before eating, especially if you have a food allergy. As far as UAE law allows, our liability for an order is limited to the amount paid for it. Nothing in these terms limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.

Your rights as a consumer

You have the rights given by UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations, and by Federal Decree-Law No. 14 of 2023 on Trade through Modern Technological Means. If you have a complaint, please contact us first: we reply within 3 working days. You can also contact the consumer protection authorities in the UAE.

Language

These terms are published in Arabic and English. If the two differ, the Arabic text prevails.

Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi, and the courts of Abu Dhabi have jurisdiction.

Contact

Email info@drhomeopathyfactory.com · Phone and WhatsApp +971 52 723 3362