Delivery & Refunds

Where we deliver

We confirm delivery to your address on WhatsApp before we accept your order.

Delivery areas: [TO CONFIRM: delivery areas]

Delivery times and fees

Delivery is free on orders of 6 bars or more.

Other orders, delivery times and courier: [TO CONFIRM: fee below 6 bars, delivery times and courier]

Chocolate and heat

Chocolate is sensitive to heat. Please be available at the agreed delivery time and put your order in a cool, dry place as soon as it arrives. If it arrives melted, tell us as described below.

Returns

For food safety, we cannot take back food once it has been delivered, unless it arrives damaged, it is not what you ordered, or it is past its date.

Refunds

If we accept a claim, we replace the product or refund the amount paid for it, using the way you paid.

Time for a refund: [TO CONFIRM: refund timing]

Damaged or incorrect orders

Tell us within 24 hours of delivery on WhatsApp at +971 52 723 3362, with a photo of the product and its packaging and your name and order details.

Contact

Phone and WhatsApp +971 52 723 3362 · Email info@drhomeopathyfactory.com